Contact
Email is the quickest way to reach us, and every confirmation, photo report and pay link comes from the same address. Reply to any of them and it lands with the person running your schedule.
Ways to reach us
Email
Answered within one business day.
Telephone
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Calls on weekdays, 8 a.m. to 6 p.m. Pacific. We never send texts.
By post
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Waxwing is the trading name of {{LEGAL_ENTITY}}.
Replies and changes.
Response times
Email is answered within one business day; the desk is staffed Monday to Friday, 8 a.m. to 6 p.m. Pacific. Requests sent Friday evening or over the weekend are answered Monday by noon.
Changing a request
Reply to our email to move a date, add a gate code or withdraw a request. Reply cancel and there’s nothing to undo and nothing to pay.
After a visit
Something missed? Reply to your photo report within 48 hours. Something damaged? Reply within 24 hours with a photo, and we’ll open the claim the same day.
Pick the day. Keep your Saturday.
Choose up to three dates in the next three weeks. We’ll confirm one by email within a business day, with the name of your detailer.